Refund policy

Return and Refund Policy

Last updated: February 5th 2022

Thank you for shopping with us. We hope you are satisfied with your purchase. However, if you are not entirely satisfied with your purchase, we're here to help. We always advise reading our return, cancellation, and exchange policies before placing an order, as by doing so, you agree to the following plocies.

Cancellation Policy

You have 24 hours from to cancel an order or make changes such as item size or shipping address. After this 24-hour period, cancellations will not be accepted. Especially if customer placed wrong shipping address he will be responsible for collecting items from that address.

Exchange Policy

You may exchange items within 30 days of purchase. Exchanges can be processed through two methods:

1) Want to exchange item to different model? You would need to return your item to us, and upon accepting your items, we will send you a desired replacement.
2) Want to exchange your item to different size? If you're a first-time customer, you can opt for an easy exchange re-order process. You won't need to return the item but will receive a 70% discount code when ordering the correct size.

To initiate an exchange, please email us at info@victorypeak-cycling.com with details of the items you wish to exchange, and we will provide further instructions.

Return and Refund Policy

All products on our website can be returned within 30 days of delivery. Items must be unused, in the same condition as received, and in their original packaging. We accept returns for the following reasons only: Received faulty or damaged items; Received incorrect items; Received items in the wrong size.

Please note that as per our return policy all returns must be shipped back to our return department, which is currently based in Europe. Please note that the customer is responsible for return shipping costs and we do not provide pre-paid return labels.

If you need to return an item, please follow these steps:

1) Email us at info@victorypeak-cycling.com with your order number and reason for return.

2) We'll note down your return request and share the return address with you.

3) Once return is received and inspected by our returns department, refunds to your original form of payment will be issued. It may take 2-5 business days to appear on your bank or credit card statement.

Please do not send items back without prior log, as unauthorized returns will not be accepted.

Returns of Personalized/Custom Orders

We do not accept returns for personalized or custom orders, as these items cannot be resold. We recommend ordering a sample before placing a larger order to ensure satisfaction.

Damaged/Defective/Incorrect Goods

If you receive damaged, defective, or incorrect goods, please email us immediately with details of the issue. We will arrange for a replacement to be sent to you at no additional cost.


For further inquiries or assistance, please contact us at info@victorypeak-cycling.com